Terms and Conditions

Effective Date: June 26, 2026 · Last Updated: June 26, 2026

These Terms and Conditions ("Terms") govern your use of the LOA Website Builder service ("LOA," "Service") operated by VantrStone LLC ("we," "us," "our"). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree, do not use the Service.

1. Description of Service

LOA provides a software-as-a-service platform that enables nail salons, beauty salons, and similar businesses to:

• Build and host a customer-facing website
• Manage online appointment bookings
• Maintain a customer database (CRM)
• Send SMS and email communications to customers
• Manage walk-in queues, staff schedules, and salon operations
• Process reviews, loyalty programs, and marketing campaigns

2. Account Registration

To use the Service, you must:

• Be at least 18 years old
• Provide accurate, complete, and current information during registration
• Maintain the confidentiality of your account credentials
• Be responsible for all activity that occurs under your account
• Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

3. Subscription Plans and Billing

3.1 Plans and Pricing

LOA offers tiered subscription plans (Starter, Pro, Business) with features and limits as described at https://loasalon.com. Pricing is subject to change with 30 days' notice for existing subscribers.

3.2 Free Trial

LOA offers a 14-day free trial. No credit card is required to start. At the end of the trial, you must select a paid plan to continue using the Service.

3.3 Billing

• Subscriptions are billed monthly or annually in advance.
• Payments are processed via Stripe. By providing payment information, you authorize us to charge your payment method.
• All fees are non-refundable except as required by law or as explicitly stated in these Terms.
• If a payment fails, we may suspend access until payment is resolved.

3.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access until that date.

3.5 Refunds

We do not offer refunds for partial months or unused time. Annual subscriptions are non-refundable after 14 days.

4. SMS Messaging Service

4.1 SMS Compliance Responsibility

By using LOA's SMS features, you ("Salon Owner") agree to:

• Obtain proper consent from each recipient before sending any SMS message. This means:
  • Express written consent for marketing/promotional messages
  • Customer-initiated requests for transactional messages (booking confirmations, reminders)
• Maintain records of consent and provide them to us upon request
• Honor opt-out requests immediately. LOA automatically processes STOP/UNSUBSCRIBE/CANCEL/QUIT keywords
• Comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA Messaging Principles, and state SMS regulations
• Not send prohibited content, including but not limited to: SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco), illegal goods or services, deceptive content, or content violating Twilio's Acceptable Use Policy

4.2 Message Frequency and Rates

Message frequency varies based on Salon Owner activity. Message and data rates may apply from the recipient's mobile carrier. LOA does not charge recipients for messages.

4.3 Opt-Out Keywords

All SMS messages sent through LOA include opt-out instructions. Recipients may reply STOP to opt out at any time. Reply HELP for assistance. LOA maintains a suppression list and honors opt-outs across all Salon Owners using the platform per the recipient's request.

4.4 A2P 10DLC Registration

LOA uses Twilio's A2P 10DLC infrastructure to deliver SMS messages in compliance with US carrier requirements. Salon Owners using LOA SMS features are operating under LOA's registered campaign.

4.5 Salon Owner Liability

You are solely responsible for the content and consent compliance of messages sent through your account. You agree to indemnify LOA against any claims, fines, or damages arising from your SMS practices, including TCPA violations.

5. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose or in violation of any laws
• Send unsolicited messages, spam, or harassment to anyone
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other accounts
• Reverse engineer, decompile, or attempt to extract source code
• Resell, sublicense, or redistribute the Service without authorization
• Use the Service to compete with LOA or build a competing product
• Misrepresent your identity or impersonate others
• Scrape, crawl, or harvest data from the Service
• Use the Service to send SMS without proper consent from recipients

Violation of these terms may result in immediate account suspension or termination without refund.

6. Your Content

6.1 Ownership

You retain all rights to content you upload to LOA (photos, text, customer data, etc.). You grant LOA a limited, non-exclusive license to host, display, and process that content solely to provide the Service.

6.2 Responsibility for Content

You are solely responsible for content you upload, including ensuring you have the right to use it and that it does not violate any laws or third-party rights (copyright, privacy, etc.).

6.3 Customer Data

When you input customer information into LOA's CRM, you act as the data controller and LOA acts as a data processor. You are responsible for obtaining proper consent from your customers and complying with applicable privacy laws.

7. Intellectual Property

The LOA platform, including all software, designs, logos, templates, and content (excluding your content), is owned by VantrStone LLC and protected by US and international intellectual property laws. You receive a limited, non-transferable license to use the Service per these Terms.

8. Third-Party Services

LOA integrates with third-party services including Stripe, Twilio, Supabase, Vercel, Resend, and Google. Your use of these services is subject to their own terms and privacy policies. We are not responsible for third-party service availability or actions.

9. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice. Scheduled maintenance will be announced when possible.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the maximum extent permitted by law, VantrStone LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business, arising out of or related to your use of the Service.

Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless VantrStone LLC and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including SMS consent and privacy laws
• Content you upload or messages you send through the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by canceling your subscription.

13.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• Your account remains unpaid for 30+ days
• Required by law or for the security of the Service or others
• You engage in fraudulent or harmful behavior

13.3 Effect of Termination

Upon termination, your access to the Service ends, and we may delete your data per our Privacy Policy retention schedule. Sections that by their nature should survive termination (e.g., intellectual property, limitation of liability, indemnification) will continue to apply.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any dispute shall be resolved in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email or through the Service at least 30 days before taking effect. Continued use after changes constitutes acceptance.

16. Contact Us

For questions about these Terms, contact us:

These Terms and Conditions are provided as a general template and do not constitute legal advice. We recommend consulting with a qualified attorney to ensure full compliance with applicable laws in your jurisdiction.